Frequently Asked Questions
Quick answers to the questions we hear most often. Can't find what you need? Email support@winsurestore.com and we'll get back to you within 24 hours.
How long does delivery take?
Orders are processed within 15 business days. Once shipped, you'll receive a tracking number via email.
What are the shipping charges?
A flat shipping fee of ₹79 applies. Orders above ₹999 on prepaid payment ship free.
Do you ship internationally?
Currently we ship only within India. International shipping will be announced soon.
How do I track my order?
Visit the Track Order page and enter your order number and email.
What is your return and exchange policy?
We offer a hassle-free 7-day exchange policy on eligible items in original condition with tags attached.
How do I get a refund?
Once your return is received and verified, refunds are credited within 7–10 business days.
Are the colours and sizes accurate?
We do our best to display accurate colours, but slight variations may occur due to screen settings.
Do you take custom or bulk orders?
Yes. For custom stitching, wedding orders or wholesale enquiries, email us at support@winsurestore.com.
Which payment methods do you accept?
We currently accept Cash on Delivery (COD). Online payment options coming soon.
Is it safe to shop on WINSURE STORE?
Absolutely. Your personal data is protected under our Privacy Policy.
How do I care for my outfit?
Dry-clean ethnic wear, wash delicate fabrics by hand in cold water, and store in a cool dry place.
How can I contact customer support?
Call us at +91 7878864447 or email support@winsurestore.com. Mon–Sat, 10:00 AM – 7:00 PM IST