Returns & refunds

Damaged or tampered package

If you receive a package that is damaged, tampered with, or in poor condition, please refuse to accept it. Record a video and take at least 2–4 clear photos of the package, then email them to support@winsurestore.com within 24 hours of delivery. We will send a replacement at no additional cost. Returns without prior communication and verification may not be accepted.

Product damage or error

If the product itself is damaged or has any error, please record a clear unboxing video along with photos and email them within 24 hours of delivery. Once verified, we will:

• Arrange a pickup of the defective item.
• Provide a replacement or refund, based on stock availability.

Wrong product delivered

If you receive a product different from what you ordered, share an unboxing video and clear photos within 24 hours. Once verified, we will arrange pickup and ship the correct product (subject to stock). If unavailable, a credit of equal value will be issued.

Quality check

Returned products undergo a quality check to ensure they were not exposed to perfume, chemicals, or misuse. If care instructions were not followed, we will be unable to provide a refund or replacement.

Important notes

• Mandatory unboxing video & photos: Returns and exchanges are processed only if both are shared via email within 24–48 hours.
• Stock availability: Exchanges depend on stock. If unavailable, a credit note will be issued.
• Return shipping: Customers bear a ₹99 return shipping fee for valid returns and exchanges unless the return is due to our error or a defective item.
• Discounts are not applicable on exchanged items.

Refund timeline

Once approved, refunds for prepaid amounts (if applicable) are credited to the original payment method within 7–10 business days. For cash-on-delivery orders, approved refunds are processed via bank transfer or UPI to details you provide after verification.

Contact

For any return-related queries, email support@winsurestore.com or call +91 7296969676.