Refund and Returns Policy
WINSURE DIGIMART PRIVATE LIMITED, operating as WINSURE STORE, strives to provide customers with quality products and a smooth shopping experience. If for any reason you are not satisfied with your purchase, we offer a return and refund process subject to the terms outlined below.
1. Eligibility for Returns
1.1 Customers may request a return within 7 days from the date of delivery under the following conditions:
- The product received is damaged or defective
- An incorrect item has been delivered
- The product is unused, unworn, and unwashed
- The item is returned with original packaging, tags, accessories, and invoice
1.2 The product must not show any signs of use, washing, or alteration to qualify for a return.
2. Non-Returnable Items
The following items are not eligible for return:
- Innerwear, lingerie, or hygiene-sensitive apparel (including socks)
- Products marked as non-returnable, clearance, or final sale
- Items damaged due to misuse, improper handling, or normal wear and tear
3. Return Request Process
3.1 To initiate a return, please contact us within 7 days of delivery.
3.2 Provide the following details:
- Order ID
- Reason for return
- Clear images (mandatory for damaged, defective, or incorrect items)
3.3 Our support team will review your request and, if approved, provide return instructions.
3.4 Return shipping charges are generally borne by the customer, unless the return is due to an incorrect or damaged product delivered by us.
4. Exchanges
4.1 We offer replacements or exchanges only in cases where the product received is damaged, defective, or incorrect.
4.2 If you wish to request an exchange for the same product, please contact our support team with the necessary details, including your Order ID and supporting images of the product.
5. Refund Process
5.1 Once the returned item is received, it will undergo a quality inspection.
5.2 If approved, the refund will be processed to the original payment method.
5.3 Refunds are typically completed within 5–10 business days after approval.
5.4 Shipping charges are non-refundable, unless the return is due to our error.
5.5 If the refund is delayed, customers are advised to check with their bank or payment provider before contacting us.
6. Important Conditions
- Returns that do not meet the above conditions may be rejected
- We reserve the right to deny returns in case of misuse or repeated return abuse
- Items must be securely packed to prevent damage during return transit
Contact & Company Information
For any return, refund, or exchange-related queries:
Company Name: WINSURE DIGIMART PRIVATE LIMITED
Email: support@winsurestore.com
Phone: +91 7878864447
Registered Address: Plot No. 10, Near Vaishali Royal Height, Vaishali Township, Jhanwar Road, Jodhpur, Rajasthan 342001, India