Shipping & Delivery Policy
At WINSURE DIGIMART PRIVATE LIMITED (brand: WINSURE STORE), we aim to ensure a smooth, reliable, and timely delivery experience for all orders placed on our website. This policy outlines how orders are processed, shipped, and delivered.
1. Delivery Coverage
1.1 We currently deliver products across India.
1.2 We offer shipping services to most cities and towns within India through trusted courier partners.
1.3 At present, international shipping is not available.
2. Order Processing
2.1 Once an order is successfully placed and payment is confirmed, our team begins preparing it for shipment.
2.2 Orders are generally processed within 2–4 business days (excluding weekends and public holidays).
2.3 Orders placed after 5:00 PM IST may be processed on the next working day.
2.4 During high demand periods, promotional events, or festive seasons, processing times may vary slightly.
3. Estimated Delivery Timeline
Delivery timelines depend on the customer's location and courier service availability. Approximate delivery timelines are as follows:
- Metro Cities: 3–5 business days
- Other Cities / Towns: 5–8 business days
- Remote or Difficult-to-Reach Locations: 7–10 business days
Please note that delivery timelines are estimates and may be affected by factors such as weather conditions, courier delays, or other unforeseen logistical circumstances.
4. Shipping Charges
4.1 Shipping charges, if applicable, will be displayed during the checkout process before completing your purchase.
4.2 From time to time, we may offer promotional free shipping offers, which will be clearly communicated on the website.
5. Order Tracking
5.1 Once your order is shipped, you will receive a tracking link via SMS or email.
5.2 You may also track your order status by logging into your account on our website.
6. Damaged, Tampered, or Missing Items
If your order is received in a damaged, tampered, or incomplete condition:
- Take clear photos/videos at the time of delivery
- Contact us within 72 hours of delivery
- Share your Order ID and supporting images
Our team will review the case and assist with a replacement or refund, as per our Returns & Refund Policy.
7. Delivery Responsibility
7.1 Customers are responsible for providing accurate shipping details at checkout.
7.2 In case of failed delivery attempts due to incorrect address or unavailability, the order may be returned to us. Re-shipping may incur additional charges.
7.3 While we work with reliable logistics partners, WINSURE DIGIMART PRIVATE LIMITED is not liable for delays caused by third-party courier services or circumstances beyond our control.
Contact & Company Information
For any shipping, delivery, or tracking-related queries:
Company Name: WINSURE DIGIMART PRIVATE LIMITED
Email: support@winsurestore.com
Phone: +91 7878864447
Registered Address: Plot No. 10, Near Vaishali Royal Height, Vaishali Township, Jhanwar Road, Jodhpur, Rajasthan 342001, India